Support is provided through the forum or email(forum is preferred). Please do a forum search or check the FAQ page for your particular question to ensure that it has not been asked and answered already. If you believe that you have identified a previously unknown bug, please post it in the forum or MMconvert bugs page at Source Forge or write it in the email then send to us. we'll write back as quickly as we can. Please check to make sure that the bug has not already been reported and try to give as much information as possible when describing the bug.
Please include the following information when requesting support:
A full description of your problem - provide as much information as possible to allow duplication of the problem:
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place of error.
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sequence of your actions.
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error message (please double click the status bar of MMConvertGUI, tell me the text on appeared message box).
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if possible and if you'd like, please send the first trunk of the media file (about 600kb is enough), you can use any Hex Editor to do it, I consider to give such a tool to do this in late version.
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version of MMConvert you are using.
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other information that you think helpful.
As is common with open source project our documentation is often not very good and is often out of date, if you would like to help us rectify this please contact and post it to us, thank you.
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